General guidance, not an inspection or diagnosis. Repair advice has not been independently reviewed by a tradesperson. About this checker and safety sources.
What to do now
Avoid digging until underground services are located. Keep water away from electrical equipment and building openings where possible.
Common causes
- Poor surface grading
- Blocked or inadequate stormwater drainage
- Downpipe discharge issue
- Groundwater / site drainage problem
The exact cause cannot be confirmed from a symptom alone. The first professional should inspect before repair work is authorised.
What usually happens next
- Observe water during rain
- Check gutters and downpipes
- Assess surface levels and drains
- Design drainage or grading correction
What should I ask about the price?
Ask for an itemised quote covering the inspection or call-out fee, labour, materials, GST, access, disposal and any after-hours charge. Ask what happens if extra damage is found. A reliable price needs details of the actual job; this guide does not provide an estimate.
Who may be responsible?
Owner / strata
Stormwater and site drainage responsibility depends on the property layout and any common property.
Tenancy, strata, insurance and boundary responsibilities vary by circumstance and state, so confirm responsibility before non-emergency work where practical.
Questions to ask before hiring
- Are you appropriately licensed or registered for this work in my state?
- Does the quote include call-out, labour, parts/materials, GST and disposal?
- What is excluded from the quoted scope?
- If you find additional damage, will you get approval before doing extra work?
- What workmanship or product warranty applies?
Run this problem through the checker, then contact a suitable professional of your choice.
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